The company cleverly hides this fact by saying their product is "green" and is not made from Teflon. It was like the 'Wacky Races' of consumer complaint! It starts to lose its non stick pretty early (6months) using silicon and wooden utensils. Write a review on! I've gone from what I ideally envisioned when washing of being able to get a clean pan by dishwashing them, to needing to spend 10-15 minutes per pan handwashing them with multiple abrasive products. Judy Kerstein. Unfortunately, although I used it as per the directions, the surface became very worn within 2 years. Review #1001279 is a subjective opinion of poster. Took it back to place of purchase to have replaced under warranty and was told that it wasn't covered because the temperature had been too high. Worst pans I’ve ever had. I have returned it to David Jones and just awaiting an assessment. Why is it that NO ONE is bringing this to the properly authorities??? Ltd. All Rights Reserved. Ltd. All Rights Reserved. Good luck getting an exchange or refund. Don’t waste your money. This pan is pricy. Don’t buy scanpans!!! Blog article. Yes this is the correct emailTry calling on 02 9482 6666, Could you tell me how I return my scanpan. About one year old (two pans), sticking better than gum left on a hot sidewalk. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. ", "Don’t buy - no customer support", "Cookware is great for induction tops, but, if Support sucks like it seems now, not worth the upfront cost and headache when needing replacement. I have a roaster with rack and lid with glass insert. I was not impressed with the price and promise of "life time" guarantee when we bought the pan but am now a convert. Product is quite heavy and difficult to clean. The other pots and wok we kept in drawer. Buy tri-clad stainless and use a little cooking oil instead! The Dutch oven includes 3.5L, 4.8L, and 6.5L variety while the chef pan and wok are 32 cm in size. Purchased in June 2018 at David Jones for A$160.00. However, if you have an induction cooktop then steer away from this one. Companies can't alter or remove reviews from So, unless you really need the extra pieces from the IQ, we recommend saving a little money with the S5 while still getting great quality. I ended up in hospital that week and didn't get to return them. The IQ set is fairly similar to the S5 in regards to its features and qualities. Extremely disappointed. Followed the instructions to the letter and attempted to fry two eggs without fat or oil. Claim that Covid 19 is responsible for email-only contact, however, my RMA request is over two weeks old and no response and no other way to inquire and escalate. Resolve your complaint. So far I am returning my 4th scan pan for coating issues! All-around, a great cookware set, but at this point, we’re used to this level of quality from Scanpan. The outside of my scanpan lid is rusting, otherwise I am pleased with this product. They are tempered glass lids with stainless steel lining hence provide a better seal for moisture and give you a glimpse of your food while it’s cooking.


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